Terms and Conditions

AudioSerenity Terms & Conditions

Ownership of goods will belong to the original purchaser only and any communications will only be through AudioSerenity and original purchaser.

1.             General
1.1           AudioSerenity provides top quality branded goods. The customer is guaranteed to be supplied in the most efficient manner possible at realistic prices, without any hidden extra charges of small print.
1.2           The following terms and conditions apply to all transactions received by AudioSerenity via the Internet, mail and email. The placement of an order through these methods indicates your acceptance of these terms and conditions.
1.3           AudioSerenity is a trading name of Seraud Ltd. Searud Ltd is the owner of this website.
Please read them carefully and print a copy for future reference. Terms and conditions do not affect your statutory rights.
2.             Description of Goods
2.1           All products sold are of a technical nature and we are sometimes unable to give full specifications of all products. All images, descriptive matter, specifications in our advertisements, relayed by telephone and on the Internet are for the sole purpose of giving an approximate description. Full details of specifications are available from manufacturer’s brochures or their websites.
2.2           Please note that any Special Order Item will not be accepted for refund unless faulty, as the item will be ordered especially for you and subsequently cannot be resold. Terms and conditions do not affect your statutory rights.

3.             Product & Pricing Information
3.1           All product specifications, images and other information published in our advertisements and on our website have been made accessible by suppliers, manufacturers and publications. AudioSerenity cannot guarantee the reliability or accuracy of the information and prices described, published or quoted, please note that these terms and conditions do not affect your statutory rights.
3.2           All prices quoted on our website are shown excluding delivery charges.
3.3          We advise customers to keep their box and packaging in the event of having to return the product for any reason.

4.             Availability
4.1           All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may offer a similar product or will refund you if the transaction is cancelled. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time.

5.             Payment
5.1           AudioSerenity accepts all major credit/debit cards including Visa, MasterCard and Switch. You must provide us with your exact billing address and telephone number, which is held with your credit/debit card company. Any incorrect information given will cause delays in your ordered being processed.
5.2           Your order will only be processed once an authorisation code has been received. Cheques and postal orders take a minimum of 10 days from receipt until payment has cleared then goods can be released for dispatch.
5.3           We do not store credit card details nor do we share customer financial details with any 3rd parties.

6.             Errors and Omissions
6.1           In the event a product is listed or quoted at an incorrect price due to an error from our suppliers or publishers. We reserve the right to refuse any orders listed at the incorrect price. If your credit/debit card has been charged and we subsequently cancel your order, we will immediately issue a refund to your credit/debit card.

7.             Delivery
7.1           Delivery of all products, which are available in stock, will be completed as a door-to-door service in the UK mainland only.
7.2           We will endeavour to deliver goods within the times stated but goods are subject to availability and sometimes delays are outside our control. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods, if they are delivered within a reasonable period of time.

8.             Shipping
8.1           We currently do ship to countries outside the mainland UK. 

9.             Acceptance & Risk
9.1           When the goods are delivered to your door you will be responsible for them. We will only deliver goods to the address on the order.
9.2           From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your risk.
9.3           Any transit shortages and damages should be noted on the delivery consignment note at the time of delivery as this may prejudice your claim.

10.          Notification of Claims
10.1         Shortages, damages and incorrect goods should be reported to AudioSerenity within 3 days from receipt, any delay in doing so may prejudice your claim.

11.          Product Guarantees
11.1         All products supplied are covered by the terms and conditions of the manufacturers guarantee and are covered by the stipulated guarantee period.

13.          Returned Goods
13.1         In line with the Distance Selling Regulations 2000 you are required to send a notice of cancellation in writing or another durable medium, including fax or e-mail within seven working days from receipt. Please state your customer account number, sale number and reason for cancellation of the goods. A telephone call is not enough to constitute a cancellation.
13.2         If you exercise your right to cancel such goods under the “cooling off period”, the ownership of the goods will revert to the supplier, exceptions to the right includes sealed software, discs and tapes which have been opened. These will remain the property of the consumer and will not be credited.
13.3         The regulations impose a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation.
13.4         If you return the goods, you are under a duty to take reasonable care of the goods and to see that they are received by us and not damaged in transit, as such we advise our customers to retain the original box and packaging materials provided with the goods.
13.5         Goods that have not been cancelled within 7 working days under the “cooling off period” will be refused. Goods that do not meet the above criteria will be subjected to additional surcharges. All transactions processed comply with the Distance Selling Regulations 2000 for more details visit www.dti.gov.uk.
13.6       Goods that have been purchased and have failed within 14 days of receipt will be collected inspected and repaired, replaced or refunded if they do not fall within manufacturers specifications, this does not affect your statutory rights.
14.0        These terms and conditions are subject to change at any time without prior notice to you and do not affect your statutory rights